Professional skills development

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Selene One runs skills development masterclasses and bespoke coaching for professional service firms.

Ideal clients include business services organisations, such as financial services, accounting, legal, tax, actuarial, investment services, asset & wealth management, managed services and strategy consulting firms.

Objectives include improved client retention, higher new client win rates, better client satisfaction and enhanced delivery profitability.

We can tailor workshops according to your needs and specific learning objectives and business objectives, to ensure content is focused on the measurable outcomes you are looking to achieve.

For direct practical help on strategy and execution, see here.

We provide half-day or full-day sessions covering the end-to-end client lifecycle.  The full-day sessions can include hands-on development work on live case studies from your own organisation, which means you will see real-time return on your investment.

The content will give participants practical steps to embed what you learn into your daily activities. The emphasis is on adopting habits to do, not just methods to follow.

The goal is to help professionals be more successful at winning new clients, retaining and delighting existing clients, and ensuring a portfolio of profitable work. This in turn allows you to reinvest to improve your future competitive position in the market place for your services. 

Sessions typically work well when organised in the following groups:

Peer groups - a similar grade group where the needs and experience of the participants are comparable. This could range from early years professionals to senior partners, principals and vice-presidents. The techniques and expertise deployed in the masterclasses are adjusted to fit the group to ensure new learning and stretch.

Client teams - a cross-grade group, perhaps multi-disciplinary, representing a team focused on a particular client or portfolio of clients.

Business units or departments - a collective of professionals serving a particular market segment or geography.

For keynote speaker presentations, see here.

For one-to-one executive coaching, see here. 

The topics we cover in masterclasses will be focused on the needs of the audience. We would agree the scope and content with the commissioning leaders in advance.

Content typically includes the end-to-end lifecycle of client and business development:

• sourcing and approaching new clients
• routes to market: direct and internal 
• first contact: goals and meeting craft
• written pitches and proposals
• oral presentations
• working with procurement for mutual benefit
• onboarding and first impressions
• early delivery phases
• billing and scoping 
• changes in senior executives at clients
• how to renew relationships
• contract reviews and renewals
• managing crises and troublesome client issues
• enjoying your personal journey